Our quality commitment
The tourism quality brand
On July 15, 2008, the Bruche valley tourist office was the first Alsatian tourist office to obtain the “ Qualité Tourisme Label ". This approach, initiated at the request of staff and supported by our partners, therefore constituted a challenge and a collective source of pride in recognition of our professions and the high standards of reception that we wanted to impose on ourselves.
Since then, the certification has been renewed every 5 years in order to continuously meet the national benchmark composed of more than 170 criteria.
Over the course of the renewals, we have gained in maturity and made the requirements of the Quality Mark our own. We saw it not only as a list of criteria to satisfy but as a management and team cohesion tool, with the aim of guaranteeing constant quality of service and being, collectively, proud of our successes and supportive of our failures. !
The Quality Mark is not simply a certification, it is a working philosophy that we have adopted.
Through this quality approach, it is the entire team of the tourist office, and by extension our partners: socio-professionals, residents and elected officials of the region, who are committed to making the stay of our guests a exceptional moment through the quality of our hospitality, and the involvement of our wise advice.
The tourist office is keen to share this ambition widely, by contributing to an increase in collective skills, where each inhabitant of the Bruche valley finds in the pride of belonging to this territory, the desire to be there. the ambassador and can benefit not only from its economic benefits, but also from the richness of the meeting with its visitors.
Through its long-term commitment to the Tourism Quality approach, the tourist office has set itself the following mission:
“Create connections, shared values, arouse lasting emotions, and offer unforgettable experiences! »
This continuous improvement approach has also led us to mobilize around 6 values resulting from listening to our visitors, our service providers, elected officials and local residents.
They define who we are, guide our choices, inspire, motivate and give meaning to our actions:
- Be attentive, open to meeting
- Striving for excellence in customer satisfaction
- Living the passion for our professions
- Cultivate well-being at work, share, help each other, include
- Be kind to our contacts, customers, suppliers
- Develop tourism that limits its impacts and also benefits the local population
Our partners Tourism Quality Brand
In the heart of the Vosges, between Molsheim and Schirmeck, a stone's throw from Obernai, close to the Wine Route, the Hotel-Restaurant
In the hollow of a sunny clearing, you will love this charming establishment. You will appreciate the careful cuisine and the brandies of the
Between Strasbourg and Colmar, at an altitude of 500 meters, La Cheneaudière is located in Colroy-La-Roche, a small, quiet and peaceful village.
Located on the Serva plateau in the heart of the Mont Champ du Feu ski resort, our hotel
In the heart of the Vosges between Alsace and Lorraine, the Donon-Le Velleda hotel complex welcomes you in a chic atmosphere
Join our team of certified professionals! Discover here how to obtain the Tourism Quality Mark.
« The Quality Tourism brand is concrete! » , here is an example of the Summary of the Audit Report with a view to obtaining the Qualité Tourisme™ mark – 2024 obtained by the tourist office after carrying out an official audit. Learn more about the Quality Tourism label.
In addition to tourist offices, the Tourism Quality Mark can be obtained for:
Collect customer satisfaction, an essential element of the quality approach.
Various media can be used to consult customer reviews. Below is a freely editable example:
“Have you visited the tourist office premises or spoken with us?
Leave us a trace of your visit and share your opinions, suggestions or comments on our services, or more broadly on the “Bruche Valley” destination: on our online visitor questionnaire, online questionnaire-provider, live, by telephone, mail, also on TripAdvisor ou Google ...
We will be happy to share the happiness of a successful stay, but also curious to know what you missed to understand how to improve! »
Our Category I Ranking
The Bruche Valley Tourist Office renewed its Category I classification at the end of 2023. Just like obtaining the Quality Mark, the tourist office was one of the first to obtain this classification in Alsace. This official certification, awarded by prefectural decree for a period of five years, testifies to the quality and diversity of the services offered to visitors and partners. It also allows you to benefit from the Quality Tourism label, described above, and commits to presenting an excellent welcome, complete and personalized information, and dynamic promotion of the territory in an entrepreneurial type structure.
